Solutions
As a TL 9000 and ISO 9001:2008 certified company we adhere to strict quality system requirements of the global communications industry. Our highly-skilled workforce, coupled with our process management technology ensures the highest level of service for our customers.
Installation & Maintenance
Whether it’s cable or fiber optics; residential or commercial applications or installation of services from basic telecommunications to high-capacity business data; our certified engineers and highly-skilled technicians are responsive and quality-driven. With employees across the country, our work force is agile and ready to mobilize to meet customer needs.
As the world of telecommunications continues to change, the central office is also evolving.
Our services include all Switch, Transport, DC Power, Engineering, Installation and Test/Turn Up. We also provide Obsolete Plant Removal Services, Bar-coding/Asset Management and COE Regroom Services for Central Office Downsizing. Our Central Office Engineering & Installation (COEI) Management Teams have won numerous quality awards for Central Office Service.
Our scalable approach allows us to staff and implement projects of all sizes - from contract proposal through system implementation.
Whether you need a high-capacity installation or voice-video-data maintenance within your multiple tenant units (MTUs), we have a comprehensive understanding of fiber optics, coax or copper cable, Ethernet, network, design and how it all fits together. We customize our professional services to your unified communications needs.
We offer customers across the country a full complement of trained and certified technicians for triple play (telephony, video, Internet) in-home installation services. Whether it is single-family or multi-dwelling units (MDUs) we are known for consistently exceeding customer expectations. Our proprietary software tools monitor our work force, ensure proper inventory levels and accurate asset tracking for major and minor materials so that our customers receive best in class service.
Customer Premise Equipment (CPE)
We analyze and improve processes with a focus on improving quality and speed. Triage utilizes LEAN methodology with TL 9000 and ISO 9001:2008 certified quality management systems to adhere to work instructions and specifications.
We’ve developed a self-contained work-cell called Triage On-Premise Service (TOPS™) that we can be implemented wherever you find the most efficiency: within our warehouse, your facility or a selected Third Party Logistics Provider (3PL) location. We take ownership of the management, technical requirements and work force based on specific customer needs. Designed to be deployed anywhere, our TOPS™ solution is flexible and scalable. What you need is exactly what we provide.
Simple to complex configurations based on customer requirements
- Multi-vendor: Cisco, Avaya, Juniper, Adtran
- Highly skilled, CCNAs (Cisco Certified Network Administrators) and engineers
- Rack & Stack
- Certified Homeland Security clearance
- Tier One 3PL Project: Triage successfully configured to order thousands of routers, hubs, switches, VoIP phones, Set Top Boxes and other electronic devices
- Utilize state of the art test technology
- Certified A+ and IPC610A technicians
- Set Top Boxes Project: Nearly a million devices processed annually, and due to co-located service in close proximity to the install base, we turned inventory around in 5 to 7 days on average, significantly less than industry standards
IT Solutions
Our proprietary software allows us to streamline complex operations with new levels of accountability and control. As a result, your projects run more efficiently, with increased visibility and reduced operational costs. Our experienced team of developers will customize a solution based on your specifications. And because we’re in the cloud, you have the flexibility to manage your projects from anywhere. Whether you’re looking to simplify your logistics processes or more accurately track your assets, we have an innovative technology solution for you.
A work flow management system which captures all work in process data, designed for deployment in an integrated logistics environment. WipIT™ is a unique in-sourcing tool that will drive asset processing costs to the lowest level.
A robust reporting system that drives inventory management and field service efficiency. This unique application tracks field truck inventory from the warehouse – to the fleet – to the customer. The Tech Time™ reporting system manages a comprehensive array of workforce and administrative issues - including payroll and billing. With Tech Time™ you’ll see productivity go up while costs go down.
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